City & Guilds Business Administration

Level 2

Manditory       

Unit 201 Manage own performance in a business environment  
Unit 202 Improve own performance in a business environment
Unit 203 Work in a business environment
Unit 204 Communicate in a business environment

Optional

Unit 107 Make and receive telephone calls
Unit 112 Use occupational health and safety guidelines when using keyboards
Unit 202 Improve own performance in a business environment     
Unit 203 Work in a business environment
Unit 205 Solve business problems
Unit 206 Work with other people in a business environment
Unit 207 Use electronic message systems
Unit 208 Use a diary system
Unit 209 Take minutes
Unit 210 Handle mail
Unit 211 Provide reception services
Unit 212 Produce documents in a business environment
Unit 213 Prepare text from notes
Unit 214 Prepare text from notes using touch typing (40 wpm)
Unit 216 Prepare text from recorded audio instruction (40 wpm)
Unit 218 Research information
Unit 219 Store and retrieve information
Unit 220 Archive information
Unit 221 Use office equipment
Unit 222 Maintain and issue stationery stock items
Unit 223 Support the organisation of an event
Unit 225 Support the organisation of business travel or accommodation  
Unit 226 Support the organisation of meetings
Unit 229 Meet and welcome visitors
Unit 242 Word processing software
Unit 243 Administer parking dispensations
Unit 310 Develop a presentation
Unit 311 Deliver a presentation
Unit 312 Design and produce documents in a business environment
Unit 315 Prepare text from recorded audio instruction (60wpm)  
Unit 317 Monitor information systems
Unit 319 Order products and services
Unit 320 Plan and organise an event
Unit 321 Co-ordinate an event
Unit 322 Plan and organise meetings
Unit 328 Deliver, monitor and evaluate customer service to internal customers
Unit 329 Deliver, monitor and evaluate customer service to external customers

To achieve the Level 2 NVQ Award in Business Administration learners must achieve;
A minimum of 9 credits overall, of which a minimum of 6 credits must be level 2
5 credits must be from 2 Manditory units
A minimum of 4 credits from Optional units

Level 3 Certificate

Manditory

Unit 301 Manage own performance in a business environment
Unit 302 Evaluate & Improve own performance in a business environment
Unit 303 Work in a business environment
Unit 304 Communicate in a business environment

Optional

Unit 112 Use occupational health and safety guidelines when using keyboards
Unit 207 Use electronic message systems
Unit 208 Use a diary system
Unit 209 Take minutes
Unit 210 Handle mail
Unit 211 Provide reception services
Unit 212 Produce documents in a business environment
Unit 213 Prepare text from notes
Unit 215 Prepare text from shorthand (60 wpm)
Unit 216 Prepare text from recorded audio instruction (40 wpm)
Unit 218 Research information
Unit 219 Store and retrieve information
Unit 222 Maintain and issue stationery stock items
Unit 223 Support the organisation of an event
Unit 226 Support the organisation of meetings
Unit 229 Meet and welcome visitors
Unit 242 Word processing software
Unit 310 Develop a presentation
Unit 311 Deliver a presentation
Unit 312 Design and produce documents in a business environment
Unit 319 Order products and services
Unit 320 Plan and organise an event
Unit 321 Co-ordinate an event
Unit 322 Plan and organise meetings
Unit 323 Organise business travel or accommodation
Unit 328 Deliver, monitor and evaluate customer service to internal customers
Unit 329 Deliver, monitor and evaluate customer service to external customers
Unit 346 Manage case files

To achieve the Level 3 NVQ Certificate in Business Administration learners must achieve;
A minimum of 30 credits overall, of which a minimum of 20 credits must be level 3
13 credits must be from Manditory units
A minimum of 11 credits from Optional units

Level 3 Diploma

Units as Above
To achieve the Level 3 NVQ Diploma in Business Administration learners must achieve;
A minimum of 40 credits overall, of which a minimum of 27 credits must be level 3
13 credits must be from Manditory units
A minimum of 14 credits from Optional units